Our Policies

Credit Card Information--We accept MasterCard, Visa, Discover, and American Express. No purchase is charged to your credit card until we ship the merchandise. Back-order items are not charged until they are shipped. Like conventional retail establishments, we protect your credit card information and do not release it to any other organizations.

Preordering--Not release doesn't mean that you can't order it now from our company. Note that if you include a preorder in a shopping session with us, we will ship you the available titles right away once we get them.

Backordering-- In cases we don't have a specific title instock and can't promptly restock, the title will be marked backordered in your record and shipped to you immediately upon availability. Note that if you're ordering a number of titles and one is backordered you can elect to save shipping costs by having the whole order wait until the unavailable title is ready to ship. We will inform customers by email if some titles are backordered. Back Orders may take Two (2) to Four (4) weeks to delivery.

Order By Fax Or Mail--You have the option to print out the print out mail order form, complete it and fax or mail us your order. Be sure to include your telephone or fax number and/or your email address so that we may contact you if there are any problems. Our Fax number is : 626-281-7607.

Return Policies - If you need to return product, you must do so within 7 days. To return a disc for an exchange or refund, merchandise must still be shrink-wrapped. If the title was found to be defective, please indicate the problem with the returned disc and we will replace it with the same title purchased. A 10% restocking fee applied on all items returned. No refund on paid Handling and shipping charges. All opened items or items with visible damages such as scratches are not returnable and exchangeable.

International orders - Some countries have strict custom laws against erotic products importing. Please check your local custom laws before ordering, or you have to take your own risk of losing your goods if your local custom laws against the erotic products. Five star Laser does not responsible for any erotic goods seize by your local custom. For the reason above, unless request by customer, we will ship discs without case and cover papers

Five star Laser reserves the rights to require a faxed copy of the front and back of the credit card used for the purchase on international as well as domestic orders.

Five star Laser is not responsible for additional tariffs or taxes that apply to items shipped to other states or outside the United States. Shipping charges are not include any additional tariffs or fees. All additional charges are the responsibility of the customers.

Five star Laser charges applicable sales tax to all items delivered to California addresses. We reserved the rights, without prior notification, to limit the order quantity on any item, on both an order and time basis .

Five star Laser is not responsible for typographical errors or omissions relating to pricing, copy, photography or application. In the event of a pricing error we will contact you via E-mail with the corrected pricing information.

Five star Laser Does not guaranteed all listed items are available to ship. Some listing are for information or announcement only.

E-Mail: fivestar@fivestarlaser.com