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Shaw brothers movies on DVD
Hong Kong TVB Chinese TV series
Chinese Blu-Ray movies

Five Star Laser FAQ Page

How to order on line ?
How to contact with us ?
What is VCD ?
What is DVD ?
How to play VCD ?
How to play DVD ?
How can I track the order's status?
Are DVD region coded ?
How to return defective disks ?
How long will the shipment arrive?
Why can't I go to checkout page?
Why my basket is empty ?
Why can't I connect to secure server
How can I read Chinese?
How are the DVDs and VCDs are priced?
Do you have retail store that I can visit?

How to order on line ?
Order on line is as easy as click and add. Additional information such shipping, On line policy are available at Customer service page

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How to contact with us ?
We can be reach by email, postal mail or telephone. Click here to the contact INFO page This page contains our mailing address, telephone, fax number and a vicinity map.

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What is VCD ?
VCD, which Stands for Video CD, is a new video format by placing movies on a compact disc. VCD can hold up a whole movies in 2 discs with much higher quality than VHS. VCDs are easy to carry and store and much durable than VHS. Importantly, VCDs are compatible with most DVD players.

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What is DVD ?
DVD, Which Stands for Digital Versatile Disc ( Or Digital Video Disc ), is a newest Video technology. With its huge storage , DVD can hold up a movie in a single disc. With Dual Layer format, DVD can hold more than 8G of data. It is the Video format of the future.

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How to play VCD ?
VCD can be play on both VCD players or computers with either hardware or software MPEG enabled. The minimum requirements are depend on the hardware or software. Most hardware required a least a 486 DX computer in order to run the VCD smooth while most of software required a Pentium class CPU.

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How to play DVD ?
DVD can be play on both DVD players or computers with a DVD ROM. Most DVD are coded to a specific region or a specific player. e.g.: Region 1 DVDs can not play on region 2 Players. Only Code free DVDs can play on any DVD players regardless its region. Computer DVD ROMs are configurable to whichever region the user choose.

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How to check order's status ?
Orders' status can be track By Log in to your account. Orders' Status is updated periodically to get you most updated information regarding your order. By create an on line account with us, customers can save their information such as address, phone number and payment preference (except credit card information). Orders' status can be one of the followings:
  1. Pending -- Order is not yet processed.
  2. Shipped -- Order is shipped.
  3. Partially shipped -- We shipped part of the order and rest of the order will ship later.
  4. Back ordered -- Item ordered is out of stock. We will ship the order when it becomes available.
  5. Waiting for credit -- We are waiting credit card authorization.
  6. Cancelled -- Order has been cancelled.

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Are DVD region coded ?
Unless noted , all DVDs are code free that can be play on any DVD players regardless of their regions. We will confirm if a region coded title is ordered. All DVDs are playable on American DVD players. Click here for region code information

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How to return defective Disks ?
Please Check Our policies page or call us for details

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How long will the shipment arrive ?
Please Check with UPS or Post office for estimated number of days for shipments delivery.

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Why can't I go to checkout page ?
Please See Why can't I connect to secure server below

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Why my basket is empty ?
The shopping cart we using requires a cookie enabled browser in order to take advantage of on line ordering. Please be sure the cookie option is enabled on the browser.

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Why Can't I connect to Secure server ?
Our Secure Server requires a 128 bit Encryption compatible browser in order to use it. Some early versions of Internet Explorer (40 bit or 56 bit) unable to step up to 128 bit when setting up an SSL session with the Apache due to a bug in the browser. We suggest you upgrade your browser to a latest 128 bit version or do the following:
  • Disable SSL SSLv3.0 Protocol and use SSLv2.0 instead

If you access the internet via a network behind a firewall / Proxy, please consult with the network administrator.

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How Can I read Chinese on the Web ?
Our pages are encoded with utf-8 character sets that can be display chinese properly with almost all up to date modern browsers. Please be sure Chinese fonts are installed for your system. This normally found under Regional and Language setttings. For older browsers, a Chinese decoder must be installed in order to read Chinese on the web. Download a shareware version of Njstar at NJStar Chinese Software .

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How are the DVDs and VCDs are priced ?
Every DVD and VCD are priced individually and all prices are in US dollars.

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Do you have a retail store that I can visit?
Yes, we have a retail store located in San Gabriel, CA. See our address here.

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Dec-20-2014 14:42 .
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